| Les deux révisions précédentesRévision précédenteProchaine révision | Révision précédente |
| en:faq [2026/01/26 14:42] – admin | en:faq [2026/03/04 18:00] (Version actuelle) – [What is the number of characters in the token?] jsellame |
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| ===== 📄 Identity Document Management ===== | ===== 📄 Identity Document Management ===== |
| ==== How can I identify the type of identity document that was uploaded? ==== | ==== How can I identify the type of identity document that was uploaded? ==== |
| [[https://id360.doca-id.com/doku.php?id=en:guide_de_lecture_du_dossier_de_preuve#bloc_identity|See in the Proof File Reading Guide]] | [[en:guide_de_lecture_du_dossier_de_preuve#bloc_identity|See in the Proof File Reading Guide]] |
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| **Block**: Extracted_data Object | **Block**: Extracted_data Object |
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| ==== Where do you extract first and last names from on the identity document? ==== | ==== Where do you extract first and last names from on the identity document? ==== |
| [[https://id360.doca-id.com/doku.php?id=en:guide_de_lecture_du_dossier_de_preuve#bloc_identity|See in the Proof File Reading Guide]] | [[guide_de_lecture_du_dossier_de_preuve#bloc_identity|See in the Proof File Reading Guide]] |
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| **Block**: Identity | **Block**: Identity |
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| ==== If we push a name for comparison, which name is it compared against? ==== | ==== If we push a name for comparison, which name is it compared against? ==== |
| [[https://id360.doca-id.com/doku.php?id=en:guide_de_parametrage#activer_la_saisie_des_informations_par_l_utilisateur|See in the Configuration Guide]] | [[en:guide_de_parametrage#activer_la_saisie_des_informations_par_l_utilisateur|See in the Configuration Guide]] |
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| **Section**: Enable user data entry | **Section**: Enable user data entry |
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| ==== What is your comparison algorithm? ==== | ==== What is your comparison algorithm? ==== |
| [[https://id360.doca-id.com/doku.php?id=en:guide_de_parametrage#string_comparison_in_id360|See in the Configuration Guide]] | [[en:guide_de_parametrage#string_comparison_in_id360|See in the Configuration Guide]] |
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| **Section**: String Comparison in ID360 | **Section**: String Comparison in ID360 |
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| ==== Are receipts for identity documents accepted? ==== | ==== Are receipts for identity documents accepted? ==== |
| [[https://id360.doca-id.com/doku.php?id=en:liste_des_pieces_acceptees_par_id360#principe_d_acceptation|See in the List of Documents Accepted by ID360]] | [[en:liste_des_pieces_acceptees_par_id360#principe_d_acceptation|See in the List of Documents Accepted by ID360]] |
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| **Section**: Authorized identity documents | **Section**: Authorized identity documents |
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| ==== How is the expiration date of a French ID card calculated? ==== | ==== How is the expiration date of a French ID card calculated? ==== |
| [[https://id360.doca-id.com/doku.php?id=en:guide_de_parametrage#document_d_identite|See in the Configuration Guide]] | [[en:guide_de_parametrage#document_d_identite|See in the Configuration Guide]] |
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| **Check**: Verify that the document has not expired. | **Check**: Verify that the document has not expired. |
| ==== What are the allowed formats and maximum sizes per document? ==== | ==== What are the allowed formats and maximum sizes per document? ==== |
| __**ID360 Capture**__: | __**ID360 Capture**__: |
| [[https://id360.doca-id.com/doku.php?id=en:vue_utilisateur_final|Refer to the documentation related to the end-user journey]] | [[en:vue_utilisateur_final|Refer to the documentation related to the end-user journey]] |
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| __**ID360 Service**__: | __**ID360 Service**__: |
| [[https://id360.doca-id.com/doku.php?id=en:guide_du_developpeur_service#upload_de_la_piece_d_identite|See Developer Guide]] | [[en:guide_du_developpeur_service#upload_de_la_piece_d_identite|See Developer Guide]] |
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| **Notes**: In the "Upload identity document" section | **Notes**: In the "Upload identity document" section |
| ===== 🛠️ End-user journey and interactions ===== | ===== 🛠️ End-user journey and interactions ===== |
| ==== Which iOS and Android versions are supported by your solution? ==== | ==== Which iOS and Android versions are supported by your solution? ==== |
| [[https://id360.doca-id.com/doku.php?id=en:vue_utilisateur_final|Refer to the documentation related to the end-user journey]] | [[en:vue_utilisateur_final|Refer to the documentation related to the end-user journey]] |
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| ==== Which languages are supported during an end-user journey? ==== | ==== Which languages are supported during an end-user journey? ==== |
| [[https://id360.doca-id.com/doku.php?id=en:vue_utilisateur_final|Refer to the documentation related to the end-user journey]] | [[en:vue_utilisateur_final|Refer to the documentation related to the end-user journey]] |
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| ==== How many attempts (retries) are allowed? ==== | ==== How many attempts (retries) are allowed? ==== |
| [[https://id360.doca-id.com/doku.php?id=en:vue_utilisateur_final|Refer to the documentation related to the end-user journey]] | [[en:vue_utilisateur_final|Refer to the documentation related to the end-user journey]] |
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| ==== Is there a maximum number of OTP SMS sends in case of failure? ==== | ==== Is there a maximum number of OTP SMS sends in case of failure? ==== |
| [[https://id360.doca-id.com/doku.php?id=en:vue_utilisateur_final|Refer to the documentation related to the end-user journey]] | [[en:vue_utilisateur_final|Refer to the documentation related to the end-user journey]] |
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| ==== What are the conditions to run ID360 in a WebView? ==== | ==== What are the conditions to run ID360 in a WebView? ==== |
| [[https://id360.doca-id.com/doku.php?id=en:guide_du_developpeur_capture#conditions_pour_faire_fonctionner_id360_dans_une_webview|See in the Developer Guide]] | [[en:guide_du_developpeur_capture#conditions_pour_faire_fonctionner_id360_dans_une_webview|See in the Developer Guide]] |
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| **Section**: Conditions to run ID360 in a WebView | **Section**: Conditions to run ID360 in a WebView |
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| ==== Is it possible to force the language used in the identification interface ? ==== | ==== Is it possible to force the language used in the identification interface ? ==== |
| [[https://id360.doca-id.com/doku.php?id=vue_utilisateur_final|Refer to the documentation related to the end-user journey]] | [[en:vue_utilisateur_final|Refer to the documentation related to the end-user journey]] |
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| **Section**: Forcing the language in the user interface | **Section**: Forcing the language in the user interface |
| ===== ⚠️ Error handling and displayed messages ===== | ===== ⚠️ Error handling and displayed messages ===== |
| ==== What is the list of error messages displayed during identity verification? ==== | ==== What is the list of error messages displayed during identity verification? ==== |
| [[https://id360.doca-id.com/doku.php?id=en:guide_de_parametrage#informations_generales|See in the Configuration Guide]] | [[en:guide_de_parametrage#informations_generales|See in the Configuration Guide]] |
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| **Section**: 🚦 The user must wait until the end of the journey before returning to the business site | **Section**: 🚦 The user must wait until the end of the journey before returning to the business site |
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| ==== Do you notify the user in case of failure? ==== | ==== Do you notify the user in case of failure? ==== |
| [[https://id360.doca-id.com/doku.php?id=en:guide_de_parametrage#informations_generales|See in the Configuration Guide]] | [[en:guide_de_parametrage#informations_generales|See in the Configuration Guide]] |
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| **Section**: 🚦 The user must wait until the end of the journey before returning to the business site | **Section**: 🚦 The user must wait until the end of the journey before returning to the business site |
| ===== 🔐 Authentication and security ===== | ===== 🔐 Authentication and security ===== |
| ==== What is the number of characters in the token? ==== | ==== What is the number of characters in the token? ==== |
| [[https://id360.doca-id.com/doku.php?id=en:guide_du_developpeur_service#connexion_a_l_apiauthentification|See in the Developer Guide]] | [[en:guide_du_developpeur_service#connexion_a_l_apiauthentification|See in the Developer Guide]] |
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| **Section** 1.1 in comments | **Section** 1.1 in comments |
