Différences
Ci-dessous, les différences entre deux révisions de la page.
| Prochaine révision | Révision précédente | ||
| en:vue_utilisateur_final [2025/08/08 14:43] – créée admin | en:vue_utilisateur_final [2026/04/09 08:47] (Version actuelle) – [📢 Communication of rejections] jsellame | ||
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| Ligne 1: | Ligne 1: | ||
| - | ====== 📋 Parcours utilisateur final – Compatibilité, | + | [[: |
| + | ---- | ||
| - | === 📲 Systèmes d’exploitation pris en charge | + | ====== |
| - | Nous garantissons la compatibilité avec **les deux dernières versions majeures** : | + | |
| - | * d’**iOS** | + | |
| - | * de **Chrome sur Android** | + | |
| - | Cela permet d’assurer une expérience optimale pour la majorité des utilisateurs. | + | ==== 📲 Supported operating systems ==== |
| + | We guarantee compatibility with **the two latest major versions**: | ||
| + | * of **iOS** | ||
| + | * of **Chrome on Android** | ||
| + | |||
| + | This ensures an optimal experience for the majority of users. | ||
| --- | --- | ||
| - | === 📄 Formats et tailles maximales des documents | + | ==== 📄 Allowed document formats and maximum sizes ==== |
| - | * **Formats autorisés** : `jpg`, `jpeg`, `png`, `pdf`, `heic` | + | * **Allowed formats**: `jpg`, `jpeg`, `png`, `pdf`, `heic` |
| - | * **Taille maximale** par document : **9,5 Mo** | + | * **Maximum size** per document: **9.5 MB** |
| --- | --- | ||
| - | === 🌍 Langues disponibles | + | ==== 🌍 Available languages ==== |
| - | L’utilisateur peut sélectionner sa langue à tout moment du parcours parmi : | + | The user can select their language at any time during the process from: |
| - | * **FR** – Français | + | * **FR** – French |
| - | * **EN** – Anglais | + | * **EN** – English |
| - | * **IT** – Italien | + | * **IT** – Italian |
| - | * **AR** – Arabe | + | * **AR** – Arabic |
| - | * **KO** – Coréen | + | * **KO** – Korean |
| --- | --- | ||
| - | === 🔄 Tentatives et messages | + | ==== 🔄 Attempts and error messages |
| - | L’utilisateur dispose d’une | + | The user has an **initial attempt** and can make up to **3 retries**. |
| - | Les retry interviennent lorsqu’une étape échoue pour l’utilisateur. | + | Retries occur when a step fails for the user. |
| - | Vous trouverez ci-dessous la liste des messages | + | Below is the list of error messages |
| - | * " | + | * " |
| - | * " | + | * " |
| - | * "Échantillon de voix non exploitable. Veuillez vous assurer d’être dans un environnement silencieux." | + | * "Voice sample unusable. Please make sure you are in a quiet environment." |
| - | * "Code incorrect. Veuillez réessayer." (dans le cas d’un code OTP reçu par SMS) | + | * "Incorrect code. Please try again." (in the case of an OTP code received by SMS) |
| - | //*MIE : Moyen d’Identification | + | //*EIM: External Electronic |
| --- | --- | ||
| - | === 📢 Communication | + | ==== 📢 Communication |
| - | L’utilisateur est informé uniquement si le document | + | |
| - | Les autres contrôles s’effectuent | + | The user is informed if a document |
| + | |||
| + | If the submitted document does not match the expected one, or if its quality is insufficient, | ||
| + | \\ 💬 //The displayed message will be : Unusable document. Make sure it is clear and legible.// | ||
| + | |||
| + | Additionally, | ||
| + | \\ 💬 //The displayed message will be : Some information could not be verified or may have expired. Please try again.// | ||
| + | |||
| + | In each of these cases, the user is invited to retry the relevant step in order to minimize KO. | ||
| + | |||
| + | --- | ||
| + | |||
| + | ==== 📞 Phone number verification ==== | ||
| + | As part of the phone number verification process, sending the OTP code is limited to **a maximum of 3 attempts**, at a rate of **one send per minute**. | ||
| + | |||
| + | --- | ||
| + | |||
| + | ==== 🌍 Forcing the language in the user interface ==== | ||
| + | |||
| + | It is possible to **force the language of the user interface** by adding the **`lang=xx`** parameter at the very end of the URL. | ||
| + | |||
| + | For example, to force the language in **French**: | ||
| + | https:// | ||
| + | |||
| + | 👉 The language code (**`xx`**) must comply with ISO standards (e.g. `fr`, `en`, `es`, etc.). | ||