Outils pour utilisateurs

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en:vue_utilisateur_final [2025/08/08 14:45] – adminen:vue_utilisateur_final [2026/04/09 08:47] (Version actuelle) – [📢 Communication of rejections] jsellame
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-====== End-user journey ======+====== End-user process ======
  
 ==== 📲 Supported operating systems ==== ==== 📲 Supported operating systems ====
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 ==== 📢 Communication of rejections ==== ==== 📢 Communication of rejections ====
-The user is only notified if the document is declared **unusable** during the process.   + 
-Other checks are performed **after receipt**: for example, if the document has expired, **no message** will be displayed, but the file will be marked as **KO** depending on the configuration.+The user is informed if a document is deemed **unusable** during the process. 
 + 
 +If the submitted document does not match the expected one, or if its quality is insufficient, the user is prompted to upload it again or recapture it. 
 +\\ 💬 //The displayed message will be : Unusable document. Make sure it is clear and legible.// 
 + 
 +Additionally, several checks may be performed throughout the process, depending on the configured setup. For example: expired document, failed facial comparison, or non-compliance of a supporting document. 
 +\\ 💬 //The displayed message will be : Some information could not be verified or may have expired. Please try again.// 
 + 
 +In each of these cases, the user is invited to retry the relevant step in order to minimize KO. 
 + 
 +--- 
 + 
 +==== 📞 Phone number verification ==== 
 +As part of the phone number verification process, sending the OTP code is limited to **a maximum of 3 attempts**, at a rate of **one send per minute**. 
 + 
 +--- 
 + 
 +==== 🌍 Forcing the language in the user interface ==== 
 + 
 +It is possible to **force the language of the user interface** by adding the **`lang=xx`** parameter at the very end of the URL. 
 + 
 +For example, to force the language in **French**:   
 +https://id360docaposte.com/static/process_ui/index.html#/enrollment/abcd123?lang=fr 
 + 
 +👉 The language code (**`xx`**) must comply with ISO standards (e.g. `fr`, `en`, `es`, etc.).
  

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