Outils pour utilisateurs

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en:vue_utilisateur_final [2026/01/21 17:51] – [📞 Phone number verification] adminen:vue_utilisateur_final [2026/04/09 08:47] (Version actuelle) – [📢 Communication of rejections] jsellame
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 ==== 📢 Communication of rejections ==== ==== 📢 Communication of rejections ====
-The user is only notified if the document is declared **unusable** during the process.   + 
-Other checks are performed **after receipt**: for example, if the document has expired, **no message** will be displayed, but the file will be marked as **KO** depending on the configuration.+The user is informed if a document is deemed **unusable** during the process. 
 + 
 +If the submitted document does not match the expected one, or if its quality is insufficient, the user is prompted to upload it again or recapture it. 
 +\\ 💬 //The displayed message will be : Unusable document. Make sure it is clear and legible.// 
 + 
 +Additionally, several checks may be performed throughout the process, depending on the configured setup. For example: expired document, failed facial comparison, or non-compliance of a supporting document. 
 +\\ 💬 //The displayed message will be : Some information could not be verified or may have expired. Please try again.// 
 + 
 +In each of these cases, the user is invited to retry the relevant step in order to minimize KO.
  
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-==== 🌍 Forcing the language in the user journey ====+==== 🌍 Forcing the language in the user interface ====
  
-It is possible to **force the language of the user journey** by adding the **`lang=xx`** parameter at the very end of the journey URL.+It is possible to **force the language of the user interface** by adding the **`lang=xx`** parameter at the very end of the URL.
  
-For example, to force the journey in **French**:  +For example, to force the language in **French**:  
 https://id360docaposte.com/static/process_ui/index.html#/enrollment/abcd123?lang=fr https://id360docaposte.com/static/process_ui/index.html#/enrollment/abcd123?lang=fr
  
 👉 The language code (**`xx`**) must comply with ISO standards (e.g. `fr`, `en`, `es`, etc.). 👉 The language code (**`xx`**) must comply with ISO standards (e.g. `fr`, `en`, `es`, etc.).
  

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