Différences

Ci-dessous, les différences entre deux révisions de la page.

--- en:vue_utilisateur_final [2026/01/21 17:52] – [🌍 Forcing the language in the user journey] admin
+++ en:vue_utilisateur_final [2026/04/09 08:47] (Version actuelle) – [📢 Communication of rejections] jsellame
@@ Ligne 44: / Ligne 44: @@
 ==== 📢 Communication of rejections ====
-The user is only notified if the document is declared **unusable** during the process.
-Other checks are performed **after receipt**: for example, if the document has expired, **no message** will be displayed, but the file will be marked as **KO** depending on the configuration.
+The user is informed if a document is deemed **unusable** during the process.
+If the submitted document does not match the expected one, or if its quality is insufficient, the user is prompted to upload it again or recapture it.
+\\ 💬 //The displayed message will be : Unusable document. Make sure it is clear and legible.//
+Additionally, several checks may be performed throughout the process, depending on the configured setup. For example: expired document, failed facial comparison, or non-compliance of a supporting document.
+\\ 💬 //The displayed message will be : Some information could not be verified or may have expired. Please try again.//
+In each of these cases, the user is invited to retry the relevant step in order to minimize KO.
 ---

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